As a tax attorney, I have the pleasure of routine interaction with the IRS. However, I must confess my dealings with the IRS are not as efficient and streamlined as I would like. Therefore, it came as no surprise to find that the IRS’s customer satisfaction is far from stellar. Surprisingly I did not expect to see social icon, Facebook, vying so competitively with the IRS for the most unsatisfied customer service award…
Wall Street Journal, Users Rate Facebook Slightly Above the Tax Man:
Facebook plans to announce it has reached a milestone 500 million users this week — but that doesn’t mean the masses are happy customers. The American Customer Satisfaction Index, developed by the University of Michigan’s Business School, included Facebook in its regular survey of consumer satisfaction with companies.
The result: Facebook came out with one of the lowest ranks of any company measured by the Index – a 64 out of 100. That puts Facebook in the bottom 5% of all private sector companies, and in the same range as the IRS tax e-filing system, airlines and cable companies.